Why Us ?

Introduction Misteriosa India is Travel Agency based in New Delhi, India (North of India). The company is registered under The Company's Act of India 1956. The purpose of this article is to define the use of our Website and its service in order to obtain your agreement that the entity with which you enter into legal relations is Misteriosa India. Usage or access of www.misteriosaindia.com denotes that you accept the following terms and conditions and agree to our Privacy Policy. Conditional acceptance or denial of these Terms & Conditions or Privacy Policy means that you are not authorized to access or use the website for any purpose. According to these terms & conditions, use or access of the website includes any direct or indirect access or use of the website specifically. It also takes account of any cached version of the website and any direct or indirect access or use of any information or content on it, regardless of any limitation or how it was obtained. This document constitutes a legally-binding agreement governing the terms of providing you our service. The following words refer to our company Misteriosa India and its business network, throughout this document: Misteriosa India, us, we and our. They also refer to our service as it is appropriate in the context of the use of the words. Similarly the words you, user, and your give reference of the person who is being presented with this document for his/her agreement, though the term user refers to people who will or are using our website or service for any purpose.


Our website is an online (internet based) spot and we are not a participant in any agreement or other transaction between users of the website. We highly recommend that all users of the website should undertake the responsibility of its use for any purpose and all the transaction done for the intention of booking a flight/bus/train or renting a property/properties or hotel room. Misteriosa India does not own or manage any property/house listed on the website; neither can we be contracted for them. Our website and its network act as an online spot which allows our partners and business affiliates to offer their products and services in a variety of pricing formats. We may also provide online bookings or other tools or services to allow users to communicate with each other and enter into an agreement or other type transactions. Even though Misteriosa India allows you to search or book a tour package or an accommodation on the website, the company is not a party neither a participant in any type of agreement or any contract with website users. Therefore every type of actual or potential transaction or deal between a traveler/renter and the website's member cannot be imposed on us. It means that we are not liable for anything not depicted on the website which includes quality, condition, safety or legality of the advertised properties, accuracy of the provided information or genuineness of the listings (including the content of any property or its guests review), capability of website members to offer their property/properties or the ability of travelers to pay for holiday rentals are responsibility of each user exclusively. By using this website you accept that you may be required to enter into a separate agreement prior to making a booking or subscribing to our service or purchasing a product.

Price Policy

The prices indicated here are those set at the time of publication of the brochure and are the price per person. Children's rates apply provided the children share the room with 2 or 3 adults. It is possible that at the time of booking, the actual price of your chosen holiday may have increased from that shown in the brochure. In this case, we reserve the right to make such an increase in price. We guarantee that the price of your tour will not be subject to any type of additional payment, except for the following reasons: Once you have booked your tour and paid your deposit, the price will only change if there is a fluctuation in exchange rates or an increase in taxes or 'levies' or an increase in aircraft fuel prices, imposed by the airlines, or any other increase that affects the price directly or indirectly. Additional taxes have been introduced by a lot of cities. We have no control when these are introduced and sometimes these need to be paid on the spot upon check-out. Our package prices include a nominal service charge. During the tour, there is the chance that an extra payment may need to be made if the Tour Leader deems such a payment necessary, for example: When the coach is required for services not included in the program. Tips for the driver are also collected by the Tour Leader during the tour and the amount given is up to each individual's discretion.

Client Travelers Responsibility

Balance Payment

The balance due, must be settled up to six (6) weeks prior to departure (eight (8) weeks in the case of a cruise) or immediately in the event you have booked six (6) weeks prior to departure (eight (8) weeks depending on trip). If you book from a travel agent, ensure payment is made to the agent within reasonable time, in which case the agent can make payment to us in time. If for some reason we would not have received your payment in time, we reserve the right to cancel the booking and impose a cancellation fee, as this cancellation will be according to paragraph three (3). If you pay for a tour to a travel agent, this agent will keep the above mentioned money as our agent from the time you pay him until the agent pays us.


Change in booking or tour schedule

Should you wish to change your holiday arrangements in any way, we will try our best to meet your wishes to the best of our ability. A handling fee for any such change to your booking within six (6) weeks of departure date will be levied. Then we reserve the right to pass on any additional costs incurred over and above the standard handling fee above already charged. Where the price varies depending on the number of persons booked into the accommodation and you wish to change that number of persons, the price will be recharged on the basis of the new party size as shown on the brochure. Any increase in the price per person, payable as a result of a part cancellation (eg: for a hotel room under-occupancy, changing from twin room to single room) is not a cancellation charge. A separate cancellation charge will be levied in respect of bookings cancelled in accordance with paragraph three (3) below. Cancelation of a reservation A cancellation can only be accepted once a letter has been sent, by either the client who signed the booking form or by the Travel Agent, through whom the booking was made. The cancellation will be valid from the date it is received at our offices. All types of travel insurance are supposed to cover "cancellations" and for this reason we require that such travel insurance is purchased prior to travel. The insurance is to make good for any expenses incurred by the client who has to cancel their trip. Obviously, as in any other insurance, certain terms and conditions are applicable. In the event the client has not purchased insurance, Misteriosa India can only refund the balance that we have not yet paid or are obliged to pay to any other Third Party. In case of cruises, no refunds are given back in case of cancellations due to the fact that these are committed.


Major Responsibilities

a) It is your responsibility to ensure that you and those for whom you are booking are in possession of valid passport and any appropriate visas. Be sure to check passport and visa requirements with your Travel Agent, well in advance, particularly if you are a non-Indian passport holder. You are responsible for any charges, fines etc. that may be levied by authorities in India or overseas for non-compliance of regulations in this area and any such amounts will be recharged to you. b) Similarly, it is your responsibility to check with your doctor as to what vaccinations or inoculations are advisable for your chosen destination. c) Airline/Seas regulations state that women 28 weeks or more into pregnancy, at the time of return travel, must have a medical certificate of fitness to travel. d) You must be responsible for a reasonable standard of behavior by yourself and by those for whom you have booked. We reserve the right to decline to accept or retain any person as a client if their behavior is, in our opinion, or in the opinion of the airline pilot, ship captain, hotelier or accommodation owner or manager or other person in authority, likely to cause distress, danger, damage or annoyance to other customers, employees and to other people or to property. You understand that we shall be under no liability to pay any refund or compensation to, or costs incurred by, any person whose behavior is thus unacceptable. e) It is your duty to purchase Travel Insurance. We provide the service to sell Travel Insurance, although you are under no obligation to purchase such cover from us. It is important that you buy such insurance; in fact you will not be allowed to travel if you are not insured.

Complaints & Suggestions

We do our best to give you an enjoyable, trouble-free holiday, but occasionally even the best laid plans can go wrong. If you have a problem or complaint relating to the overseas part of your holiday, you must advise in writing our tour leader, representative or agent in your resort at the earliest opportunity, in order that it may be investigated and we have the opportunity to resolve the matter on the spot. In addition, you must notify us in writing within seven (7) days of the date of your return from your holiday. Because of the difficulties of investigating a complaint too long after the event, we will not accept liability in respect of claims received after the seven (7) day period, and/or which have not been reported in writing to the Tour Leader during the holiday. In this case, it will be assumed that the client will have renounced the right to take any legal action against Misteriosa India regarding their holiday. In any case, contestations between Misteriosa India and the clients will have to be judged by an appropriate court at the Courts of Justice, Republic Street, Valletta, or in any tribunal or other court upon which the company and clients agree upon. Whoever books a holiday with Misteriosa India, is considered to have read the conditions and has accepted them without any reservations. Anyone who books a holiday with Misteriosa India will be subject to these conditions and it is assumed that everyone has read them before booking.